Spa Policies

 

Our Spa Coordinators will assist you in planning services to suit your needs and interests. We suggest making spa reservations for services at least two weeks in advance to ensure preferred times and accommodate staff preferences. All reservations must be accompanied by a credit card or gift card number.

Check-in information

Please arrive a minimum of 15 minutes prior to your reservation to complete treatment intake forms and allow ample time to change into spa attire. Your reservation time is the actual treatment start time.

Preparation for your spa visit

The spa treatment is your experience; and our first consideration is your personal comfort and relaxation.

For your comfort, we supply robes and slippers for use during your spa visit. A locker is provided for your personal belongings. We ask that you remove all jewelry prior to any treatment. However, we do recommend leaving valuables at home. We regret that we cannot be responsible for the loss or damage of personal articles, including clothing and accessories.

Our spa environment is one of tranquility and relaxation. We thank you in advance for turning off all cellular phones and pagers and for leaving your children at home.

Additional tips to ensure you enjoy your spa experience to the fullest:

• For your comfort, please wear loose fitting clothing for all pedicure services.
• We recommend bringing a pair of flip flops to wear home after your pedicure service.
• Undergarments are required for leg and bikini services. We supply disposable undergarments for your convenience.

Treatment Requirements

Guests under 18 years of age must be accompanied by an adult and be booked for a treatment. Please inform our Spa Coordinator of any special medical or physical needs, conditions or considerations. Certain medical conditions may require you to obtain a Physician's written authorization before treatments and services can be provided. We regret that we can not perform waxing services on anyone taking Accutane, Retin-A, or Antibiotics due to the sensitivity these prescriptions cause to the skin. Please allow 24 hours after waxing services before sunbathing, using a tanning bed, or swimming. Hair must be at least 1/8 of an inch in length or three to four weeks' growth for waxing services.

Cancellation policy

Spa treatments are reserved especially for you, therefore at least 48 hours advance notice is required when cancelling, changing or rescheduling an individual guest appointment. Multiple guest appointments require at least 72 hours advance notice when cancelling, changing, or rescheduling. For group and wedding spa parties, 14 days advance notice is required when cancelling, changing or rescheduling. Any cancellations or changes without adequate notice will be charged at full value to your credit card, gift card or corporate master account.

Late arrival policy

As a courtesy to our other guests and staff, appointments will be automatically cancelled ten minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments.

Return Policy

We will gladly accept retail merchandise for return or exchange within 7 days of purchase. Merchandise must be in salable condition and accompanied by a receipt. Gift Cards are non-refundable; we are not responsible for lost, damaged or stolen Gift Cards.

Gratuities

Our prices do not include gratuities. The staff may accept gratuities solely at your discretion. We are committed to providing superior service to all guests. A 20% gratuity charge will be added to all bookings on Gorge Amphitheater concert days.

Gift Cards

Gift Cards are a wonderful way to give the gift of health, energy and beauty to the special people in your life. They are ideal for any occasion, and may be purchased at the Spa Front Desk, or by phone 509-785-2036.

Spa Parties, Retreats and Corporate Getaways

We are pleased to offer personalized spa services for wedding parties, anniversaries, corporate packages, and other special events. We would be delighted to customize a spa program to meet your desires. We recommend booking your special package in advance to ensure that the spa facilities and staff are available for your chosen package. All reservations must be accompanied by a credit card, gift card number or a signed letter giving permission to charge the corporate account. Corporate spa parties will be charged to the appropriate payment source 14 days in advance of the event date unless alternate arrangements previously agreed upon. A 20% gratuity charge will be required for group reservations.